Customer Service FAQ
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Renewing your subscription
At the end of the trial period, your subscription will automatically be renewed
on a month-to-month basis until you cancel it. Your monthly billing cycle is calculated
from the date you first registered, not the date you selected to begin your diet
or workout program.
Payment methods
A credit card is necessary to initiate service. The only current payment options are Visa, MasterCard, American Express, and Discover Card credit cards. You cannot pay by check. All charges for service will appear on your credit card under the name GTI*Fitness Mag Onl FP
Credit card problems
Make sure that the billing address you entered exactly matches the address your credit card company has on file. When you change the expiration date or any information on the credit card entry page, please re-enter your entire credit card number along with the other changes you made before clicking the Submit button.
Cancelling your subscription
To cancel subscription, go to the My Account page and call the customer service number listed there.
If your question remains unanswered, please use this form to send us a message:
Our customer service team is available to answer your questions, Monday through Friday between the hours of 10:00 A.M. and 4:00 P.M. EST. Please note that the response to your question will be sent by customerservice@genesant.com. Unless you provide a different e-mail address in the field below, we will respond to the e-mail address listed on your account. |